Terms of Service
These Terms of Service ("Terms") govern your access to and use of the Avansa AI front-office service operated by Avansa ("Avansa", "we", "us"). By signing up for or using the Service, you agree to these Terms.
1. The Service
Avansa provides an AI-powered front office for service businesses, including voice and chat receptionists, lead capture, and appointment booking with optional sync to third-party calendars (such as Google Calendar). The specific features available to you depend on your plan.
2. Accounts
To use the Service you must create an account and provide accurate, current information. You are responsible for keeping your password and account credentials secure and for all activity that occurs under your account. You must promptly notify us of any unauthorized use of your account.
You must be at least 18 years old and able to enter into a binding contract under the laws of your jurisdiction. The Service is intended for use by businesses; consumer use is not supported.
3. Your responsibilities
- You are responsible for the accuracy of business information, service catalogs, pricing, availability rules, and any other content you provide.
- You are responsible for how the Avansa receptionist represents your business to your customers, including any commitments it makes on your behalf based on your configuration.
- You will obtain any consents required under applicable law (including telephone consumer protection and call-recording laws) for inbound and outbound communications handled by the Service.
- You will use the Service in compliance with all applicable laws, including consumer protection, advertising, healthcare, and privacy laws relevant to your business.
4. Acceptable use
You agree not to, and not to permit others to:
- Use the Service to send spam, conduct fraudulent activity, or engage in any illegal conduct;
- Use the Service to harass, harm, or impersonate any person;
- Attempt to gain unauthorized access to the Service, other accounts, or our systems;
- Reverse engineer, decompile, or attempt to extract source code from the Service, except to the extent expressly permitted by law;
- Resell or sublicense the Service to third parties without our written consent;
- Use the Service to build or train a competing product.
We may suspend or terminate accounts that violate these rules, with or without notice depending on the severity.
5. Third-party services
The Service integrates with third-party providers including Google Calendar, Vapi, ElevenLabs, OpenAI, Anthropic, Supabase, and Railway. Your use of those integrations is subject to the third party's own terms and privacy policies. We are not responsible for the availability, accuracy, or content of third-party services, but we will take reasonable steps to maintain working integrations.
6. Fees and payment
Some features of the Service are paid. If your plan is paid, you agree to pay the fees in effect for that plan, plus applicable taxes. Fees are non-refundable except as required by law or as explicitly stated for a specific plan or trial. We may change fees with at least 30 days' written notice; continued use after the effective date constitutes acceptance.
7. Trial and pilot terms
If we offer you a free trial or pilot, the trial terms are limited to the period and scope we communicate. Trials may be terminated by either party at any time. Data created during a trial remains subject to Section 11 (Termination & data export).
8. Intellectual property
Avansa retains all rights, title, and interest in the Service, including all software, designs, and content we provide. You retain ownership of content you upload, including business information, service catalogs, and conversation transcripts. You grant Avansa a non-exclusive, worldwide, royalty-free license to use that content solely to provide the Service to you.
We do not use your content, including call transcripts and Google user data, to train generalized AI models. See the Privacy Policy for details.
9. Confidentiality
Each party will protect the other's confidential information using at least the same level of care it uses for its own confidential information, and will not disclose it except to employees, contractors, or service providers who need to know and are bound by similar obligations.
10. Disclaimer of warranties
The Service is provided "AS IS" and "AS AVAILABLE", without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any AI-generated response or action will be accurate or appropriate for any particular use. You are responsible for reviewing the output of the Service before relying on it.
11. Termination and data export
You may terminate your account at any time from the Avansa dashboard or by emailing support@avansa.ai. We may terminate or suspend your account if you materially breach these Terms or if we are required to do so by law.
Upon termination, you may request an export of your data within 30 days. After that period, we will delete your data on the schedule described in our Privacy Policy.
12. Limitation of liability
To the maximum extent permitted by law, Avansa and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service. Our total liability for any claim arising out of or related to these Terms or the Service will not exceed the greater of (a) the amount you paid to Avansa in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).
13. Indemnification
You agree to indemnify and hold Avansa harmless from and against any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of (a) your use of the Service, (b) your violation of these Terms or applicable law, or (c) any content you provide or actions taken by the Service on your behalf based on your configuration.
14. Governing law and disputes
These Terms are governed by the laws of the State of Washington, United States, without regard to its conflict-of-laws principles. Any dispute arising out of or related to these Terms or the Service will be resolved in the state or federal courts located in King County, Washington, and you consent to the personal jurisdiction of those courts.
15. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service. Continued use of the Service after the effective date of an update constitutes acceptance of the updated Terms.
16. Contact
Avansa, a sole proprietorship operated by Hon Seng David Long
Bellevue, WA, USA
Support: support@avansa.ai
General contact: info@avansa.ai